Refund Policy – looneypapers.com

Refund Policy

 

We strive to provide our Customers with the best customer service experience.

However, rarely there might be cases when we fail to follow our guarantees. Therefore, we would like to sincerely apologize and fairly compensate you.

In order to request a Credit or a Refund, you may contact our Support Team via order profile, live chat or by email at [email protected] providing evidence to support the request.

Please note that a Credit is always 10% higher than a Refund to thank you for staying with us, as you will be able to use Credit Balance to pay for your next Orders with Looneypapers.com

The Customer may request a Credit/Refund if the following issues arise:

Issue Credit percentage Refund percentage
The Customer was charged twice for the same Order. 100 100
The Customer placed the same order twice and informed Support promptly. 100 100
We have failed to find/assign the Writer for a complex assignment. 100 100
The Customer likes to cancel the Order when the Writer has not been assigned yet. 100 90
The Customer likes to cancel the Order when the Writer has just been assigned. 70 60
The Customer likes to cancel the Order when the Writer has been already assigned and the paper is almost completed. 50 40
The Customer likes to cancel the Order when the Writer has completed the paper and editors are proofreading it. 30 20
The Customer provides us with the proof of the low quality of a delivered paper. Quality Assurance Department Manager’s decision Quality Assurance Department Manager’s decision
The Customer provides us with the proof of high plagiarism level (Turnitin valid plagiarism report) of delivered paper. Quality Assurance Department Manager’s decision Quality Assurance Department Manager’s decision
We have failed to find another suitable Writer for a Revision when requested by the Customer. Quality Assurance Department Manager’s decision Quality Assurance Department Manager’s decision
  • In any other case, the Credit/Refund amount is determined by the Manager after careful study of each unique case.
  • Credit and Refund percentage are determined from the Order’s price without any extras, such as Plagiarism Report (if it was delivered to the Customer).
  • No tips are subject to be transferred to Credit or refunded.
  • VAT will not be refunded.

Quality Department

  • When the quality is low and/or plagiarism is detected, and a valid proof/report is provided, the case is sent to the Quality Department to determine Credit and/or Refund percentage if any.
  • A valid proof of low quality may be professor’s feedback in a form of a file with remarks, scan copy with comments, and/or forwarded email.
  • A valid proof of plagiarism level is Turnitin report.
  • The Customer may expect the response from Quality Department Manager during 5 days.

Full Refund

  • When the Customer is refunded in full, looneypapers.com remains the copyright of the paper, and it will be published on the website as a sample.
  • When the Customer is refunded in full, he or she has no right to use Product provided by looneypapers.com

Partial Credit/Refund

  • The Customer has a right to request a partial Credit/Refund if an incorrect number of pages is ordered. The Credit/Refund amount is calculated by Manager and may be reduced due to the timeliness of informing Support Team. If the paper is already delivered, no Credit/Refund is possible.
  • The Customer has a right to request a partial Credit/Refund if the wrong academic level is chosen. The Credit/Refund amount is calculated by Manager and may be reduced due to the timeliness of informing Support Team. If the paper is already delivered, no Credit/Refund is possible.
  • The Customer has a right to request a partial Credit/Refund if the wrong deadline is chosen. The Credit/Refund amount is calculated by Manager and may be reduced due to the timeliness of informing Support Team. If the paper is already delivered, no Credit/Refund is possible.
  • The Customer has a right to request a partial Credit/Refund if wrong Writer type is chosen. The Credit/Refund amount is calculated by Manager and may be reduced due to the timeliness of informing Support Team. If the respective Writer is already assigned, no Credit/Refund is possible.
  • The Customer has a right to request a partial Credit/Refund if any extra service is ordered by mistake. The Credit/Refund amount is calculated by Manager and may be reduced due to the timeliness of informing Support Team. If the paper is already delivered, no Credit/Refund is possible.
  • Any deadline deviation is not a subject to refund.

Please note that a Credit is always 10% higher than a Refund to thank you for staying with us, as you will be able to use Credit Balance to pay for your next Orders with looneypapers.com

The Customer should not request a Credit or a Refund if:

  • The Customer refused to send the work for at least one free revision (applicable for the Orders with the deadline less than 5 days), or the Customer refused to send the work for at least two free revisions (applicable for the Orders with the deadline more than 5 days).* Please note that we can offer to assign another Writer to meet all your requirements, you are welcome to check Revision Policy for more details.
  • An unsatisfactory mark was received by the Customer, as we are not able to guarantee any particular grade for the assignment. Please check our Quality Guarantee for more information. You are always welcome to send the paper for a free revision, please check Revision Policy for more details.
  • More than 14 days have passed from the date of final Deadline. As long as we consider the Customer satisfied with the paper after the Revision Period (14 days), no Credits or Refunds are possible after this period.
  • The Customer has indicated wrong instructions and/or attached a wrong file by mistake which led to the wrong content of the paper.
  • The Customer failed to provide us with essential details and/or attach additional materials regarding the assignment which led to the wrong content of the paper.
  • The Customer failed to provide us with essential details and/or attach additional materials regarding the assignment which led to deadline missing.

* Not applicable for plagiarized paper.

When the Customer agrees to get an offered Credit, its sum will be immediately transferred to the Credit Balance with us to use it for future Orders. When the Customer agrees to get an offered Refund, its sum will be transferred back to the original source of payment during 10 days after the agreement.

To check on your Refund Request you are welcome to contact our Support Team via live chat or by email at [email protected]

Please note that Credit balance cannot be transferred to Customer’s source of payment, but only be used as a unique source of payment for any future Order placed with looneypapers.com

The Customer may raise a Dispute by providing evidence to support the claims if no Credit and Refund Policy options are acceptable by the Customer. Our Manager will carefully study the case and come up with other solutions.