We always strive to deliver the highest quality work to our Customers, as we have a professional team of writers and attentive to details support agents. Any revision request or complaint in regards to a Paper that Looneypapers.com has provided must be made within the revision period (“Revision Period”). Looneypapers.com offers a 14-day Free Revision Period for Papers less than 20 pages and a 30-day period for Papers more than 20 pages. Revision Period begins on the date of Client`s order deadline and expires on the last day of the Revision Period. After that point, no revision and/or complaint will be accepted. Revision period can be extended to 180 days in exceptional cases if plagiarism is confirmed.
Looneypapers.com recognizes that orders vary in size and complexity; as a result, dissertation, thesis and/or other sufficiently large assignment may be granted 30-day Revision Period. Sufficiency in the size of the Paper will be determined by Looneypapers.com in its sole discretion.
In case a request for revision is not submitted within the Revision Period, Looneypapers.com tacitly accepts that the Client is satisfied with the Paper and requires no further actions to be taken in regards to the Paper unless extra payment is provided or a new order is placed. Upon receiving your completed work you are entitled to a free revision as long as your Revision instructions do not contradict the initial ones. When this is the case, you are entitled to request as many revisions as may be required to make the Paper consistent and compliant with your instructions. All revisions must be based on the original order instructions, otherwise please read the information below:
- In case our Team and/or Writer find initial instructions changes (including wrong initial instructions placed by the Customer by mistake), and/or some part of the paper is requested to be extended or written from scratch, you will be advised to proceed with additional payment to cover additional writing. As a rule, we will ask the Writer to estimate the scope of work to be written from scratch to create an additional bill for you. Once you proceed with the payment, the paper will be revised accordingly.
- In case you are not satisfied with the Writer’s attitude, you can request to reassign the Order. Our representatives will ask you about the reason of reassignment and prove its necessity and will make a decision if it is possible to reassign the Order for free. Please note that some Deadline extension may be requested to complete the paper by the new Writer according to the scope of work and the remaining Deadline.
- In case Customer places a number of unreasonable Revision requests, and/or his or her behavior demonstrates obvious exploitation of the Writer, our representatives have a right to decline future Revision requests.
- In case the Customer has unresolved Dispute, he or she has no right to send the particular paper for a free Revision.
Please note that the responsibility of non-meeting of initial instructions lies on the Customer if any essential information regarding the successful completion of the assignment was provided to the Writer too late to make necessary changes before the Deadline passes or after the final file delivery. In this case, you might be asked to extend the Deadline and/or proceed with an additional payment.
In case the Customer provides us with the proof of high plagiarism level (Turnitin valid plagiarism report) the paper can be revised for free during revision period, or another writer may be assigned on the customer’s request to rewrite the work. Our top priority is to provide the best quality service to our Customers, so we always resolve any issues the fastest way possible.
To place a free Revision you will be asked to indicate your Revision Deadline and Revision instructions based on the original instructions. You can also send the work for revision by email, via order profile or live chat. The minimum Deadline we provide for a free Revision is 24 hours in case the Order Deadline has expired or less than 24 hours are left before the expiry. In case your paper was delivered earlier and the Order Deadline has not passed yet (more than 24 hours are remaining before the Deadline expiry), the Revision Deadline is automatically set the same as the Order Deadline. Therefore, we highly suggest our Customers place an Order with a shorter Deadline to have some additional timeframe to check the delivered file and revise it if some changes are needed.